| Cell cultures are normally shipped live. These cultures have been recovered from frozen state into the appropriate medium and inspected to ensure adequate growth and freedom from contamination before distribution to customers. Please note that arrangements can be made to ship large numbers of live cultures on a delayed shipping schedule.
Under extraordinary circumstances an exception can be made upon written application to the appropriate repository. The recipient should explain the special reasons why frozen ampoules/cryovials (if applicable) of cell cultures are necessary. Please be aware ampoules/cryovials can break during shipping and can be difficult to open. We do not provide replacements for cell lines distributed as frozen ampoules/cryovials for any circumstance. Shipment of iPSC/mESCPlease note our stem cells lines are shipped as frozen cell stocks in plastic vials and are not replaceable. Only when Coriell preferred couriers (e.g. FedEx, Quick) are used and the iPSC line(s) are physically compromised (i.e thawed or package damaged that caused a cracked vial) and reported within 24 hours of receipt, a replacement request may be considered on a case by case basis.
Contact: Coriell Customer Service |
